To file a complaint against packers and movers in India, first document all damage with photos, then file on the National Consumer Helpline (1800-11-4000) or the Consumer Complaint Portal at consumerhelpline.gov.in with your contract and evidence.
If you've had a bad experience with a moving company, you have the right to file a complaint. Here's how to do it effectively.
Initial Steps
First, contact the moving company directly with documented evidence of the issue. Keep all communication records and photographs of damaged items.
Filing a Formal Complaint
- Consumer Complaint Portal - online registration
- Local Consumer Protection Authority
- State Transport Authority (for transport-related issues)
- Better Business Bureau
- Online review platforms and social media
Documentation Required
Gather your moving contract, quotation, invoice, photographs of damage, and all communication with the company. Maintain a detailed record of all incidents.